Dockless Mobility Program

More Choices +

Better Mobility

People in Los Angeles deserve safe and comfortable transportation choices to get around this great city. That’s why LADOT created a pilot One-Year permit to regulate and manage dockless scooters and bicycles. LADOT will work to ensure safety, comfort, and equity for all who wish to use dockless scooters and bikes. 

Dockless Scooters and Bikes

Parking Zones

PROTECTING YOUR INFORMATION

In order to manage thousands of new scooters and bicycles on streets and sidewalks, LADOT requires Dockless Mobility Providers to share information with LADOT (under the Mobility Data Specification). This helps us set a consistent standard for all dockless scooter and bicycle operations in Los Angeles. As we work to achieve our responsibilities of safety, congestion relief, equity, and sustainability, we have a responsibility to protect individual privacy.

We created a set of Data Protection Principles that will apply to all data we obtain from Providers. See here. 

LADOT also developed a Master Data Licensing and Protection Document to apply to each third party company who uses information that LADOT makes available. The agreement spells out terms and conditions for data protection, access limitation, security, credentials, and more. to keep your information as safe, confidential, and secure as possible. See here.

Timeline for Feedback

Thank you for your feedback on our Data Protections Principles. Watch this space for more updates.

March 22, 2019: LADOT posted the first version of Data Protection Principles for comment.

April 5, 2019: First round of feedback on Data Protection Principles document concluded.

April 12, 2019: LADOT published next version of Data Protection Principles along with comments received within the public comment period. 

Learn More

Suggest a location

We want to hear from you on where the next round of dockless mobility parking zones should go! Check back here to stay updated.

Dockless Mobility Frequently Asked Questions

What laws apply to riding an e-scooter?

  • Users must be 18 years or older and must have a valid California driver’s license.
  • Users are not required to wear a helmet on e-scooters, but helmet use is strongly recommended.
  • Only one person at a time may ride an e-scooter.
  • E-scooters cannot exceed 15 miles per hour

Where can I ride an e-scooter?

Users can ride on surface streets and are encouraged to ride in bike lanes where available. Under California state law, sidewalk riding is prohibited. The fine for sidewalk riding is $197.

Where can I park an e-scooter?

If riding in Downtown Los Angeles, LADOT has placed conveniently located “Parking Zones.” Users are not required to park scooters in these areas, but are strongly encouraged. Dockless Mobility Providers have locations of Parking Zones in their apps. LADOT hopes to install additional drop zones over the coming months. Community members who want to install a parking zone in their area may work with their Council Office to identify potential locations. LADOT will review for feasibility.

Do not park:

  • In front of driveways, crosswalks, and transit stops
  • Near ADA access ramps
  • Near utilities (such as fire hydrants)
  • Along color curbs (such as Accessible Parking Zones-blue and Loading Zones-yellow)
  • On landscaped areas or grass
  • On sidewalks less than 3 feet wide
  • Leave at least 6 feet of sidewalk space for pedestrians and persons with disabilities

How much does it cost to rent a scooter?

Each company sets their own prices. Users typically pay to unlock the vehicle plus a fee for every mile or every minute of usage. Please refer to companies’ websites for more information.

What subsidized and cash payment options are available?

Everyone in Los Angeles should benefit from new transportation choices that are safe and convenient. To help achieve this vision, if Providers wish to operate more than 3,000 vehicles, they have the option to increase their fleet size by up to 5,000 in disadvantaged communities (DAC) in the San Fernando Valley and/or up to 3,000 in any qualifying disadvantaged community citywide. In addition, LADOT requires Providers to establish payment plans for low-income households, non-smart phone payment and booking options, and cash payment options. To inquire about specific equity plans and local employment opportunities, please contact:

Bird: 951-205-4676

Bolt: 310-210-9799

Clevr: 877-253-8787

CLOUD: 628-252-5683

HOPR: 833-838-8300

JUMP: 415-910-3281

LIME: 888-546-3345

Lyft: 213-604-0186

Sherpa: 818-369-6553 ext. 5

Spin: 617-785-7614

Wheels: 740-651-1718

How many scooters are allowed to operate?

3,000 per permitted company, with an additional 2,500 allowed in Disadvantaged Communities, as identified with DAC by CalEnviroScreen 3.0, and an additional 5,000 allowed in the San Fernando Valley

How much does it cost to operate scooters?

Permitted operators must pay an annual fee and a per vehicle fee to be used for program administration.

Who is enforcing State and City rules?

LADOT will ensure that Dockless Mobility Providers follow regulations outlined in the One-Year permit. LAPD will ticket anyone they find riding an e-scooter on the sidewalk. Any vehicle parked in any one location for more than 5 consecutive days without moving is subject to removal by LA Sanitation. LAPD traffic divisions are responsible for ticketing sidewalk riding. For concerns about sidwalk riding, community members may contact LAPD division captains.

LAPD West Traffic Division:

(213) 473- 0222 or http://lapdonline.org/west_traffic

LAPD Valley Traffic Division:

(818) 644- 8000 or http://lapdonline.org/valley_traffic

LAPD Central Traffic Division:

(213) 833- 3746 or http://lapdonline.org/central_traffic

LAPD South Traffic Division:

(323) 421-2577 or http://lapdonline.org/south_traffic

How do I report parking violations and abandoned vehicles?

You can report issues related to dockless scooters and bicycles to MyLA311. Providers are responsible for closing out service request information and must share the status of the service request. Providers have 2 hours to respond to a request (7 a.m. – 10 p.m.) and must have a team available 24 hours a day.  Any vehicle that has not been moved after 5 days is subject to impound by the Bureau of Sanitation.

One-Year Dockless Permit Requirements

The Los Angeles City Council requires Dockless Mobility Providers to follow a number of regulations in order to operate in Los Angeles. Requirements include: a cap on how many vehicles a company can operate inside city boundaries; liability coverage; community outreach and education; and data sharing. To learn more about LADOT’s Dockless Mobility Permit requirements, please see the LADOT One-Year Dockless Mobility Permit Application or the Department’s Permit Overview Presentation

 

Mobility Data Specification

As part of operating in Los Angeles, LADOT requires Dockless Mobility Providers to share certain kinds of information under its Mobility Data Specification (MDS). This data helps LADOT ensure that Providers operate vehicles within the terms of their permit. It also helps LADOT keep everyone safe and reduce clutter. 

Lear more about the Mobility Data Specification

 

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